Everything you need to know

Frequently asked questions.

We are always happy to help.

Get in touch
Orders & Delivery

We aim to dispatch all orders within 1–2 business days. Standard UK delivery takes 3–5 business days. Express options are available at checkout.

We offer complimentary standard delivery on all UK orders over £75.

We process orders quickly, so please contact us as soon as possible at support@pawspampered.com and we will do our best to help.

Returns & Exchanges

We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Please contact us to arrange a return.

Get in touch at support@pawspampered.com and we will guide you through the process.

Products & Materials

Care instructions are included with each piece. As a general guide, we recommend spot cleaning fabric items and conditioning leather goods with a quality leather balm.

All Paws & Pampered products are designed with dog safety and comfort as a priority. Our materials are selected to be non-toxic and kind to skin and coats.

Wholesale & Trade

Yes. We work with independent pet boutiques and luxury lifestyle retailers. Please reach out via our contact page to discuss a trade account.

Minimum order quantities vary by product. Please get in touch and we will send you our current wholesale terms and product catalogue.