Frequently asked questions
What is the return policy?

In the unlikely event that you’re not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in original condition.
  • Original packaging required
What payment methods do you accept?

We accept all major payment methods including:

  • Visa / MasterCard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shopify Payments

Your payment information is always secure and encrypted.
When will I get my order?

Shipping times vary by location:

USA, UK, Europe, Canada, Australia: 5-7 business days
Rest of the world: 10–15 business days
Where are your products manufactured?

We work with trusted international suppliers and fulfillment centers. Depending on the product, orders may be shipped from warehouses in the US, Europe, or Asia to ensure the best price and availability.
How much does shipping cost?

All our shipping is free of charge, as we hate hidden costs!
How do I contact customer service?

You can reach out to our support team at sales@pawspampered.com who will be happy to assist!